Effective Date: July 2025
By using WeLoadUp, you agree to these Terms of Service (“Terms”) as a condition of access. If you do not agree, do not use the Platform.
You must be at least 18 years old.
You must provide accurate, up-to-date information.
You must reside in Canada or the United States.
Subscribers: Register and provide contact and address information, set preferences, and choose services.
Laundromat Owners: Register your business, provide documentation as required, and agree to our partner terms.
Keep your password confidential. You are responsible for all activity under your account.
Subscribers: Book laundry pickup/delivery, customize orders, track status, and manage account.
Laundromat Owners: Receive and manage orders, set pricing/services, and communicate with customers via the dashboard.
Subscribers:
Payments are processed securely via third-party providers (e.g., Stripe).
Service fees and charges are shown before confirming an order.
All sales are final except as provided under our Refund Policy.
Laundromat Owners:
Earnings are paid out to your connected account as per schedule, minus platform fees/commission.
Use the Platform only for lawful purposes.
Do not provide false or misleading information.
Do not attempt to disrupt or misuse the Platform or data.
You may not:
Violate any law or third-party right.
Use the service for unauthorized commercial purposes.
Access, scrape, or attempt to copy our data except as allowed via public APIs.
Subscribers: Cancellations allowed before order is processed. After processing, refunds are not guaranteed except for service errors.
Laundromat Owners: You must honor orders unless there’s a valid operational issue. Cancellations may result in account review.
You may leave ratings or feedback on services. By doing so, you grant WeLoadUp the right to use, display, and moderate your submissions.
All site content, logos, and software are owned by or licensed to WeLoadUp. Do not copy, distribute, or use our materials except as expressly allowed.
We may suspend or terminate accounts for violations of these Terms, fraudulent activity, or abuse. You may close your account at any time.
WeLoadUp provides services “as is” and is not liable for indirect, incidental, or consequential damages, including losses from third-party providers.
You agree to indemnify and hold harmless WeLoadUp and its affiliates from any claims or losses arising from your use of the Platform or your violation of these Terms.
We may update these Terms at any time. We will notify you of changes via email or the website. Continued use means acceptance.
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law provisions.
Questions about these Terms?
Email support@weloadup.ca
When you delete your account, all associated data will be permanently removed from our systems within 24 hours. We're sorry to see you go, but your feedback helps us improve! Please select the primary reason for your decision below, or provide additional details if you wish.