Last Updated: July 2025
WeLoadUp (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services (the “Platform”), whether you are a customer (“Subscriber”) or a laundromat owner (“Laundromat Partner”).
If you have any questions, please contact us at support@weloadup.ca.
Account Registration: Name, email, phone, address, password, payment information, and laundry preferences.
Laundromat Partners: Business name, business address, services offered, hours of operation, and account/banking details for payouts.
Communication: Messages with support, chat with drivers/customers, reviews, feedback.
Usage Data: Pages visited, features used, actions taken.
Device Data: IP address, device type, browser type, location (if permitted).
Cookies & Tracking: For authentication, remembering preferences, analytics, and marketing (see Cookies Policy).
We use your information to:
Provide, operate, and maintain the Platform.
Process orders, pickups, and deliveries.
Facilitate communication between customers and laundromats.
Personalize your experience.
Process payments and payouts securely via third-party providers (e.g., Stripe, Plaid).
Improve our services, prevent fraud, and ensure compliance with applicable laws.
With Service Providers: Payment processors, cloud hosting, SMS/email notification providers.
Between Customers & Laundromat Owners: Order details, names, addresses, and phone numbers as needed for pickups/deliveries.
Legal Compliance: If required by law or to protect rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets (you’ll be notified in advance).
We retain your information as long as your account is active or as needed to provide you services. You can request account deletion anytime (delete your account), but we may retain some information as required by law.
We implement appropriate security measures to protect your information (encryption, secure servers, access controls), but no system is 100% secure. We recommend using a strong, unique password for your account.
Depending on your location, you may have the right to access, update, or delete your personal information, or restrict certain processing. Email us at support@weloadup.ca to make requests.
WeLoadUp is not intended for children under 18. We do not knowingly collect information from minors.
We use cookies and similar tracking technologies for authentication, analytics, and personalization. You can control cookies via your browser settings. By using our site, you agree to our use of cookies.
We may update this Privacy Policy. Changes will be posted here with a new effective date. Continued use of the Platform means you accept the updated policy.
Questions or requests?
Email support@weloadup.ca
When you delete your account, all associated data will be permanently removed from our systems within 24 hours. We're sorry to see you go, but your feedback helps us improve! Please select the primary reason for your decision below, or provide additional details if you wish.